We're Here to Help You

Orders can be amended or cancelled within 2 hours of being placed. Please contact us immediately at care@upgradedformulas.com and we'll do our best to help.

We're sorry to hear that! Please email care@upgradedformulas.com with a photo of the damaged item and your order number and we'll send a replacement right away.

Domestic orders typically arrive within 3–5 business days. Expedited options are available at checkout. International orders take 7–14 business days.

If your order hasn't shipped yet, we can update the delivery address. Please contact care@upgradedformulas.com as soon as possible with your order number and the correct address.

The HTMA test analyses a small sample of your hair to reveal mineral deficiencies, heavy metal toxicity, and metabolic health across 7 key areas. It provides a detailed blueprint of what's happening inside your body at a cellular level.

Taking your sample takes 5 minutes or less. Simply cut a small amount of hair (about a teaspoon) from the back of your head close to the scalp, place it in the provided collection envelope, and mail it to our lab using the prepaid packaging included.

Results are typically delivered within 10–14 business days of the lab receiving your sample. You'll be notified by email as soon as your report is ready to view.

Your kit includes everything you need: a sample collection envelope, clear instructions, and prepaid return postage for US customers. Please note that no shipping label is included for international, New York, or Amazon customers — you'll need to arrange return postage. Once your sample has been analysed by our lab, you'll receive access to your personalised digital results report. A consultation to walk through your results is also available if you purchased the Hair Test Kit with a consultation or as an add-on.

Yes — your results report includes a personalised mineral profile that directly informs which Upgraded Formulas supplements are most beneficial for your unique biology. It takes the guesswork out of supplementation entirely.

Most Upgraded Formulas supplements are vegan-friendly. Please check the individual product page for capsule material and ingredient details.

All our products are manufactured in the USA in an FDA-registered, GMP-certified facility to the highest quality standards.

Store in a cool, dry place away from direct sunlight. Refrigeration is not required unless stated on the label.

Yes — our products are designed to complement each other. For a personalised stacking recommendation, we suggest starting with an HTMA test.

Our products are manufactured in a facility that may process common allergens including soy, dairy, and tree nuts. Please review the full ingredient list on each product page before purchasing.

We ship via USPS, UPS, and FedEx depending on your location and selected shipping method. You'll see the carrier and tracking details in your shipping confirmation email.

Yes — we offer free standard shipping on all orders over $97 in the US. International orders, and orders below this threshold will see shipping costs calculated at checkout.

Yes, we ship to most countries worldwide. International orders typically arrive within 7–14 business days. Please note that local duties and taxes may apply at customs.

If your order hasn't arrived within the estimated delivery window, please contact us at care@upgradedformulas.com with your order number and we'll investigate immediately.

If your order hasn't dispatched yet, we can update the address. Contact care@upgradedformulas.com immediately with your order number and the new delivery address and we'll action it right away.

We offer a 60-day money-back guarantee on all products. If you're not satisfied for any reason, contact us within 60 days of purchase for a full refund.

In most cases, yes. We may ask for a photo or feedback but we don't always require the physical return of the product, so please make sure you reach out to our support team if you need product support.

Refunds are typically processed within 3–5 business days of approval and will appear on your original payment method.

Please contact care@upgradedformulas.com with your order number and a photo. We'll ship the correct product immediately at no cost to you.

Yes — if you'd prefer a different product, contact care@upgradedformulas.com within 60 days of purchase. We'll arrange an exchange and cover any difference in price where applicable.

Log in to your account portal to view, pause, skip a shipment, or cancel your subscription at any time — no phone call required.

Yes — in your account portal you can adjust your delivery frequency to every 30, 60, or 90 days depending on your usage.

Yes, you'll receive an email reminder 3 days before each renewal so you always have time to make changes.

Yes — subscribers save 15% on every order compared to one-time purchase pricing. You can cancel anytime with no penalties.

Yes — log in to your account portal at any time to add new products to your subscription, remove existing ones, or swap to a different formula entirely.